Division:
Business Services Division
Job Post Date:
Monday, May 5, 2025
Job Description:
CUSTOMER SERVICE STANDARDS SPECIALIST- LEVEL 6
(VACANT)
Job Purpose
Evaluates and audits service delivery and quality standards of the work of Customer Service, Call Centre Service and Mapping Officers engaged in providing information on products and services in a timely manner.
Minimum Required Qualifications And Experience:
- An undergraduate degree in Business Administration or related field.
- Certificate in Supervisory Management.
- Three (3) years experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
- Data analysis skills with the ability to generate and interpret performance-related data.
Remuneration Package: - Salary Range:
$3,501,526.00 - $4,709,163.00 per annum
A Letter Of Application Accompanied By a
Résumé Should Be Submitted No Later Than
Monday, May 26, 2025 To [Confidential Information] For The Attention Of:
The Director, Human Resource Management & Development
National Land Agency
35 Hope Road
Kingston 10
We appreciate all responses but only short-listed applicants will be contacted.
Job Document:
Career Opportunity, Customer Service Standards Specialist, Business Services Division.pdf
CUSTOMER SERVICE STANDARDS SPECIALIST- LEVEL 6
(VACANT)
Minimum Required Qualifications And Experience:
- An undergraduate degree in Business Administration or related field.
- Certificate in Supervisory Management.
- Three (3) years experience at a supervisory level in a customer service or sales environment. (Experience in an ecommerce or call center environment preferred).
- Data analysis skills with the ability to generate and interpret performance-related data.
Remuneration Package: - Salary Range:
$3,501,526.00 - $4,709,163.00 per annum
A Letter Of Application Accompanied By a
Résumé Should Be Submitted No Later Than
Monday, May 26, 2025 To [HIDDEN TEXT] For The Attention Of:
The Director, Human Resource Management & Development
National Land Agency
35 Hope Road
Kingston 10
We appreciate all responses but only short-listed applicants will be contacted. 
