ABOUT WISEMONK:
Wisemonk is India's leading Employer of Record (EOR) platform. We enable global companies to hire, pay, and manage employees in India — without setting up a local entity. Our platform handles payroll, HR, compliance, and recruitment end-to-end, giving our clients everything they need to build and scale India teams with confidence.
We work with a diverse range of global companies — from large enterprises across the US, Middle East, and Europe, to high-growth startups at every stage of their journey. What sets us apart is our obsessive focus on incorporating AI across the entire employee and customer lifecycle, creating better outcomes for the teams we serve.
We are a fast-growing company with a young, driven team that takes ownership early, moves quickly, and builds with purpose. If you want to work at the intersection of HR, technology, and global business — and have real impact from day one — Wisemonk is the place for you.
THE ROLE:
As a Customer Service Specialist at Wisemonk, you will manage our network of third-party vendors and serve as the primary coordination point between those vendors and our global clients. Our vendor ecosystem spans equipment suppliers, insurance brokers, background verification (BGV) agencies, office space providers across India, employee prepaid card partners, and more.
This is a relationship-driven, detail-oriented role. You will keep vendors accountable, ensure services are delivered on time, and communicate clearly with clients throughout. If you are organised, proactive, and enjoy being the person who makes things happen — this is a great place to start and grow your career.
WHAT YOU'LL DO:
Vendor Management
- Manage day-to-day relationships with Wisemonk's service vendors — equipment suppliers, insurance brokers, BGV agencies, office space providers across India, employee prepaid card partners, and others
- Coordinate vendor onboarding, contracts, renewals, and SLA compliance — ensuring every vendor delivers what they have committed to
- Track vendor performance, escalate issues promptly, and drive resolution without letting things linger
- Maintain a well-organised vendor register — contracts, renewal dates, SLAs, contacts, and performance notes
- Identify gaps in the current vendor network and flag recommendations for new or replacement partners where needed
Client Communication & Coordination
- Serve as the primary point of contact for clients on all vendor-related service requests — equipment for new hires, insurance enrolments, BGV status, office space arrangements, and prepaid card queries
- Set clear timelines with clients and follow through consistently — clients should never have to chase for updates
- Handle employee queries related to vendor services — equipment delivery, insurance coverage, BGV progress, card issuance — with speed and professionalism
- Coordinate internally with HR Ops, Payroll, and Customer Success to ensure vendor-dependent tasks are completed on time and do not delay onboarding
- Proactively flag delays, vendor issues, or risks to clients and internal stakeholders before they become problems
WHAT YOU BRING:
- 0–3 years of experience in a client-facing, vendor coordination, or operations role — strong graduates with relevant internship experience are welcome
- Clear and professional communicator — written and verbal — comfortable engaging with both vendors and global clients
- Highly organised with strong follow-through — you track open items carefully and always close the loop
- Proactive and ownership-oriented — you don't wait to be told when something needs attention
- Able to manage multiple workstreams simultaneously without losing quality or detail
- Proficiency in Google Workspace or Microsoft 365; any exposure to vendor or ops tools is a bonus
WHY WISEMONK:
- Real ownership early in your career — you will manage live vendor relationships and client communications from day one
- Broad exposure — work across insurance, BGV, equipment, office spaces, and fintech-adjacent products in a single role
- Direct client impact — interact with global companies and see the downstream effect of your work on employee experience
- AI-enabled workflows — we invest in tooling so you can focus on relationships and quality, not repetitive coordination
- Clear growth path — into senior vendor management, service operations, or customer success as you develop
