Customer Service Specialist

Company Description

Waggle is a trusted Pet Tech brand serving over 90,000 pet parents across North America. By combining expertise in IoT and an understanding of the needs of pet owners, Waggle offers innovative solutions to ensure pets health and safety. Our flagship products include the Pet Monitor 4G, which tracks pets surrounding temperatures, and Furbit, a collar-based fitness and location tracker for pets. Guided by a mission to provide peace of mind for pet parents, Waggle envisions creating a connected ecosystem for pets. We foster an innovative and inclusive work culture where every individual is respected and empowered.

Role Description

This is a full-time, on-site Customer Service Specialist role based in Coimbatore. In this role, the specialist will handle customer inquiries, resolve issues, ensure customer satisfaction, and deliver an exceptional customer experience. Day-to-day responsibilities include answering queries via phone or email, troubleshooting product-related issues, documenting customer feedback, maintaining accurate records, and enhancing customer relationships through outstanding service.

Qualifications

• Strong skills in Customer Support and ensuring Customer Satisfaction
• Proficiency in Customer Service and delivering a great Customer Experience
• Excellent Phone Etiquette and communication abilities
• Ability to manage and resolve customer concerns efficiently and effectively
• Proficient in using customer service software and tools
• Strong interpersonal skills, empathy, and a customer-first mindset
• Prior experience in a customer service role preferred
• Fluency in English is required; additional language proficiency is a plus