Customer Service Specialist

Job Description: Customer Support Executive – Teleperformance

Location: Gurgaon

Process: Chat Support (Non-Voice) International

Eligibility: UG with 6 months chat Experience

Requirement: Excellent Communication Skills

About the Role

Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Who Can Apply

UG with 6 months chat Experience

Experienced Candidates

Immediate Joiners Preferred

Shift: Night Shift

Working Days: 5 Days Working

Week Offs: 2 Days

Key Responsibilities

• Handle inbound and outbound, chats.
• Resolve customer queries and provide accurate information.
• Maintain a high level of professionalism and customer satisfaction.
• Document interactions and update records in the system.
• Meet performance metrics such as quality, productivity, and turnaround time.

Eligibility Criteria

• Excellent communication skills in English.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts.