Hi Everyone,
We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.
Freshers to Experience.
CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)
NP- Immediate to Serving who can join in 5-7 Days.
Responsibilities
- Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
- Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
- Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
- Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
- Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
- Upsell & Retain: Identify opportunities to promote additional services and foster.
Qualifications
- Graduate/Undergraduate
- Prior experience in customer service or support roles is a plus.
Required Skills
- Good communication and active listening skills.
- Strong problem-solving and multitasking abilities.
- Familiarity with CRM tools and help desk software.
- Patience and empathy in handling customer concerns.
Pay range and compensation package
CTC- Up to 4.45 LPA
