Customer Service Specialist

Job Description: Customer Support Executive

(Email/Chat)

Process: Global Antivirus Client

Location: Jaipur

Salary: ■3.24 LPA + ■36,000 PLI

Key Responsibilities:

• Handle customer queries via email and chat in a professional manner

• Provide accurate information and timely resolution to customers

• Maintain quality and productivity standards

• Ensure customer satisfaction and adherence to process guidelines

Eligibility Criteria:

• Undergraduate with minimum 6 months experience or Graduate (Fresher/Experienced)

• Good written and verbal communication skills

• Basic computer knowledge

Compensation:

• Monthly CTC: ■30,000 (including performance-linked incentives)

• Annual CTC: ■3.24 LPA + ■36,000 PLI

Work Details:

• 5 days working

• Rotational shifts (including night shifts if required)

• Rotational week offs

Additional Details:

• Process: Email/Chat Support – Global Antivirus Client

• Assessment: Writex (Minimum score: 58)