Customer Service Specialist

Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year of

experience in customer support, client coordination and or telecalling. The role involves

managing RSVP calls, collecting client feedback and supporting basic escalation calls as

required.

Key Responsibilities:

1. RSVP Coordination

● Make outgoing RSVP calls for events and update responses accurately.

● Maintain structured trackers and provide timely updates to the internal team.

2. Client Feedback & NPS Calls

● Connect with clients post-event to collect feedback and category-level ratings.

● Document insights clearly for internal performance review and reporting.

3. Escalation Calling Support

● Assist with initial-level escalation calls

● Gather issue details, ensure calm communication and route concerns to the appropriate

internal team.

4. Communication & Documentation

● Maintain updated call logs and reports.

● Share daily/weekly summaries of activities.

● Follow communication guidelines and ensure consistency in tone and messaging.

5. Coordination Responsibilities

● Work closely with internal teams to relay client feedback and follow-ups.

● Ensure high responsiveness and professional client interaction at all times.

Required Skills & Experience:

● 0–1 year experience in customer support, telecalling, client servicing and or

coordination roles.

● Strong verbal communication skills (English & Hindi; regional languages preferred).

● Ability to manage high-volume calling with professionalism.

● Good documentation and follow-up skills.

● Calm, patient and solution-oriented approach.

● Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call

logging.

Work Schedule:

● 6 days/week