Customer Service Specialist

Company Description

PhysioPlus is dedicated to revolutionizing the physiotherapy ecosystem in India by creating an efficient, structured, and trustworthy platform for practitioners and patients. The company provides a comprehensive clinic management suite for physiotherapists, offering tools like patient management systems, billing solutions, digital prescriptions, and smart appointment planners. It bridges the gap between patients and verified physiotherapists, enabling 24/7 connectivity and home visits through its partner network. PhysioPlus also supports professional growth with continuous medical education, mentorship programs for new clinics, internships for BPT students, and international licensure pathways. Based in India, PhysioPlus is committed to enhancing healthcare access and enabling physiotherapists to expand their practice.

Role Description

This is an on-site internship opportunity for a Customer Service Specialist located in Jaipur. The Customer Service Specialist will handle customer inquiries, ensure a positive customer experience, and address concerns effectively to maintain satisfaction. Key responsibilities include assisting customers via phone, managing support tickets, maintaining professional communication, and fostering a seamless customer journey from initial contact to resolution of their needs.

Qualifications

• Customer Service and Customer Support skills to effectively manage inquiries and resolve issues.
• Proficiency in maintaining Customer Satisfaction and enhancing Customer Experience.
• Strong Phone Etiquette for professional and empathetic communication with customers.
• Excellent communication and problem-solving skills.
• Ability to work collaboratively in a team and manage multiple tasks efficiently.
• Familiarity with clinic management platforms or healthcare industry experience is a plus.
• Intermediate to advanced proficiency in English and local language (spoken and written).