Customer Service Specialist

Job Title: Customer Success Executive

Location: Delhi, Work from office (6 days working)

Salary: Rs.35k-40k/month

Responsibilities:

1. Respond promptly and effectively to customer inquiries through various channels including email, phone, and chat.

2. Assist customers with account setup, navigation, and troubleshooting of our fintech platform.

3. Resolve customer issues and complaints with empathy, professionalism, and a focus on customer satisfaction.

4. Collaborate with other teams such as product development and operations to escalate and resolve complex customer issues.

5. Keep accurate records of customer interactions and transactions using our CRM system.

6. Provide feedback and insights gathered from customer interactions to help improve our products and services.

Requirements:

1. Bachelor's degree in business, finance, or a related field.

2. Previous experience in customer service or a similar role, preferably in the fintech industry.

3. Excellent communication skills, both verbal and written, with the ability to explain complex concepts in a clear and concise manner.

4. Flexibility to work shifts, including evenings and weekends, as needed.

5. Strong problem-solving skills and the ability to think critically under pressure.

6. Empathy and patience when dealing with customers, with a genuine desire to help resolve their issues.

7. Ability to work independently as well as part of a team in a fast-paced startup environment.

8. Proficiency in using CRM software and other customer support tools.

Benefits:

- Competitive salary

- Opportunities for growth and career development - Collaborative and dynamic work environment

Company: Huru is a pioneering fintech startup based in the UAE, dedicated to

streamlining financial services for the customers. At Huru, we're passionate about

empowering individuals to turn their aspirations into achievements by providing a

user-friendly platform for managing finances effortlessly. Whether it's sending

funds to your loved ones across borders, creating savings goals, handling bill

payments, or accessing instant emergency cash, Huru has covered it all.

If you are passionate about fintech and providing exceptional customer service, we would love to hear from you. Join us in revolutionizing the way people manage their finances! Apply now with your resume and cover letter outlining your relevant experience and why you would be a great fit for this role.