Customer Service Specialist

Company Description

Competence Consulting E-commerce is committed to VOCAL FOR LOCAL as emphasized by the Hon'ble Prime Minister of India. Our mission is to promote local products and sell them globally. We are dedicated to fostering local businesses and enabling their global reach.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Surat. The Customer Service Specialist will handle day-to-day customer support tasks, ensure customer satisfaction, and provide excellent customer service. Responsibilities also include managing phone calls, addressing customer inquiries, and enhancing the overall customer experience.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Experience in Customer Experience management
• Proficiency in Phone Etiquette
• Strong verbal and written communication skills
• Ability to work effectively in a team and on-site
• Prior experience in e-commerce or retail industry is a plus
• Bachelor's degree in Business, Communications, or related field