Customer Service Specialist

A customer-first professional is needed to deliver exceptional support and build long-term customer trust. This role is ideal for someone who enjoys solving problems, communicating clearly, and creating positive customer experiences in a fast-paced, remote environment.

Key Responsibilities

• Respond to customer queries via email, chat, and phone with accuracy and empathy
• Resolve issues efficiently while maintaining high customer satisfaction
• Document interactions and maintain accurate records in CRM systems
• Collaborate with internal teams to escalate and close complex issues
• Identify recurring issues and suggest process improvements

Requirements

• 2–5 years of experience in customer service or customer support
• Strong written and verbal communication skills
• Experience with CRM or helpdesk tools such as Zendesk, Freshdesk, or similar
• Problem-solving mindset with attention to detail
• Ability to work independently in a remote setup

Nice to Have

• Experience supporting global or enterprise customers
• Familiarity with SaaS, tech, or service-based products
• Multichannel support experience

What's Offered

• Fully remote role within India
• Structured processes with room for ownership
• Supportive, growth-oriented work environment