Customer Service Specialist

Allied Technologies, founded in 2015, specializes in delivering high-quality, innovative software solutions tailored to meet the unique needs of its clients. The company combines technical expertise with a deep understanding of its clients business goals to create custom software that drives results. With a dedicated team of skilled developers, designers, and project managers, Allied Technologies takes pride in completing projects on time and within budget. Committed to client success, the company aims to build enduring partnerships and deliver solutions that bring clients visions to life.

This is a full-time remote role for a Customer Service Specialist. The primary responsibilities include providing exceptional customer support, ensuring high levels of customer satisfaction, managing inquiries, and resolving customer concerns effectively. Additionally, the specialist will handle inbound calls, maintain professional phone etiquette, and focus on enhancing overall customer experience.

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Proficiency in Customer Experience strategies and fostering positive client interactions
• Excellent Phone Etiquette with effective verbal communication skills
• Ability to handle challenging situations with professionalism and patience
• Prior experience in a customer-facing role is preferred
• Problem-solving skills and a detail-oriented approach
• Basic knowledge of CRM tools and customer support software is a plus