Customer Service Senior Representative

Requirements:

• Experience: Minimum 2 to 4 years of experience in processing global healthcare insurance claims.
• Availability: Able to commit to 40 hours per week, with an 8-week induction training based in our CHSI Bengaluru Office.
• Shifts: Available to work shifts between Monday and Sunday, from 1.30 PM to 3.30 AM local time.
• Communication Skills: Excellent English language communication skills, both verbal and written.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with customers and internal teams.
• Organizational Skills: Ability to organize, prioritize, and manage workload in a fast-paced environment.
• Problem-Solving: Quick identification of customer needs and exercising judgment in a professional manner.
• Attention to Detail: Excellent attention to detail with a high level of accuracy.
• Initiative: Ability to work under own initiative and proactive in recommending and implementing process improvements.