Job Description

Skill required: Retirement Solutions - Customer Relationship Management (CRM)

Designation: Customer Service Senior Analyst

Qualifications:BCom

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Assist Client Facing personnel on middle office and back-office activities.
Support Plan Sponsors and Administrators on plan level activities that include but are not limited to Money In, Money Out, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations, QDRO, Data Correction, NIGO Processing
Support clients on research and resolution of issues related to benefit servic
Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best
Set of practices aimed at managing and optimizing interactions between a business and its customers.
CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships. What are we looking for
Graduate (mandatory), preferably from commerce background
Experience in the US retirement industry.
Flexible to work in US Shifts (Across time zones based on business requirement) is a must.
Good verbal & written communication skills in English
Good typing skill and attention to detail.
Good working knowledge of MS Excel
Good time management skills
Ability to work independently
Primary skill - Customer Relationship Management (CRM) - P1 Roles and Responsibilities:
In this role you are required to do analysis and solving of increasingly complex problems.
Your day to day interactions are with peers within Accenture.
You are likely to have some interaction with clients and or Accenture management.
You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
Decisions that are made by you impact your own work and may impact the work of others.
In this role you would be an individual contributor and or oversee a small work effort and or team.
Please note that this role may require you to work in rotational shifts