Customer Service representtve

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

Required Qualifications

• 0–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

• B.Sc.
• B.Com.
• B.A.
• MBA

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Background Verification (BGV) :

Please ensure candidates are informed about the BGV process, which includes:

• Criminal Check
• Database Check
• ID Verification
• Employment Verification
• Education Verification
• Physical Address Verification

Educational Documents Required

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

Employment Documents Required

• Offer Letter(s)
• Experience Letter(s) from all previous employers
• Last three months salary slips from the latest employer (or bank statements if salary slips are unavailable)

Mandatory Documents

• Aadhaar Card copy
• PAN Card copy
• Updated Resume (All education and employment details must match the supporting documents.)

Expectation Setting :

• Complete Night Shift
• Rotational weekly offs
• 100% Work from Office
• No unplanned leave or NCNS (No Call No Show) cases will be entertained.
• Extended break times without valid reasons will not be accepted.
• Candidates must adhere to all company policies and expectations.
• Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).

Client Benefits :

The client will provide:

• Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
• Meals will not be provided.
• One month of training at the client site, after which candidates will move into production.