Customer Service Representative (Work From Home)

Job Title: Customer Service Executive – US Travel Process (Work From Home)

Location: Remote (India)

About Us:

Volantix Flights Pvt. Ltd. (part of a global travel group) provides world-class flight booking and customer support services for international travelers. We are expanding our remote operations and are looking for talented, motivated individuals across India to join our virtual team.

Responsibilities:

• Handle inbound/outbound calls and assist US-based customers with flight bookings, changes, and queries.
• Ensure excellent customer experience through clear communication and problem-solving.
• Maintain accurate records in CRM systems and follow company processes.
• Upsell ancillary services (baggage, seats, insurance, hotels) where applicable.

Qualifications:

• Strong proficiency in spoken and written English, with the ability to communicate clearly with international customers.
• Experience in Customer Service, Customer Support, or related roles.
• Skills in ensuring Customer Satisfaction and enhancing Customer Experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Experience in the aviation or travel industry is a plus.
• Proficiency in using customer service software and tools.
• High school diploma or equivalent; a college degree preferred.

What We Offer:

• Competitive salary with night-shift allowances.
• Permanent Work From Home opportunity.
• Attractive incentives on performance and upselling.
• Training and career growth opportunities.
• A chance to work with an international travel brand.