Customer Service Representative

About the Company

WNS, now part of Capgemini, is a global leader in business process management and digital transformation. By combining deep industry expertise with AI, analytics, automation, and cloud technologies, the company helps organizations improve operational efficiency, enhance customer experiences, and accelerate business growth.

Job Title: Voice/Chat Process (Associate)

Location: Pune

Experience: 0-2 Years (Freshers are Encouraged)

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Interview Mode: Face to Face Only

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Associates to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Pune
• Shift: Rotational shifts
• Working Days: 5 days per week
• Weekly Off: 2 rotational week off

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization