Customer Service Representative

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Early Applicant

Job Description

Responsibilities:

To answer and make calls within the set standard.
To provide accurate information to callers.
To provide exceptional customer service.
To acquire all necessary process information.
To stay updated with protocols as per process.
To document all call information according to standard operating procedures.
To maintain and improve quality results by adhering to standards and guidelines.
To learn additional responsibilities to grow within the organization.
To follow up customer calls where necessary.
To learn multiple processes.
To report unresolved call issues to the supervisor.
Knowledge of customer service practices and principles
Excellent data entry and typing skills, 30wpm.
Team player with strong listening and interpersonal skills
Superior listening, verbal, and written communication skills.
Quality-oriented individual with the ability to rapidly learn.