Walk in Date - 25 April 2026 (Sat)
Walk-in Time - 10.00 PM- 4:00 PM IST
Venue:YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001
Role & responsibilities
- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility
- Assist US-based members and providers with accurate and timely information
- Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows
- Accurately document customer interactions and transactions in the system
- Ensure HIPAA compliance and protect patient privacy at all times
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT)
- Collaborate with internal teams for escalation resolution and process improvement
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient
Preferred candidate profile
- Minimum 6 months to 3 years of experience in the International voice process
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to remain patient and empathetic
- Comfortable working night shifts and rotational offs
- Basic computer literacy and typing skill
- Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations)
- Knowledge of HIPAA regulations
- Graduate in any stream (preferably Life Sciences, Healthcare, or related fields)
- Undergraduates with relevant BPO experience are eligible to apply
- Knowledge of billing practices and procedures preferred
- Proficiency with word processing and spreadsheet software and required
Perks & Benefits
- CTC Range- 3.2 LPA - 3.7 LPA
- Paid training and continuous development
- Cab Facility (Pick Up & Drop) or Transport Allowance
- Medical Insurance
- Life Insurance
