Key Responsibilities:
- Take ownership of customer's issues.
- Escalate unresolved issues to the appropriate internal teams.
- Interact with customers on a variety of channels such as phone, email and ensure that all valid customer concerns are being dealt with immediately.
- Provide timely resolution to customer's issue.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- A minimum of 2 years of experience in customer service operations or in a related role or freshers.
- Proficiency in travel booking systems and tools.
- Excellent communication and interpersonal skills.
- Strong upselling skills with a customer-first approach.
- Ability to handle stressful situations and multitask.
- Up-to-date knowledge of travel regulations, restrictions, and the latest travel trends.
- Ability to work in a team and also take initiative independently.
- Open to work with rotational offs and shift timings, including late evening and late nights.
- One way Cab Drop facility for Females Only
Benefits:
- Competitive salary Anywhere between INR 18K-35K Gross depending on Caliber and work experience
- Performance Based incentives.
Location :
Sector-16,Noida, Uttar Pradesh
How to Apply:
Interested candidates should send their CV and a brief cover letter detailing their relevant experience to[Confidential Information]
