Job Overview
We are seeking a Junior Customer Service Representative to join our team in Noida. This is a full-time position ideal for candidates with 1 to 3 years of experience in customer service. The role requires strong communication skills and the ability to manage billing processes. Proficiency in multiple languages is a plus.
Qualifications and Skills
- 1 to 3 years of experience in customer service.
- Excellent communication skills to effectively interact with clients and team members.
- Proficiency in managing billing processes from initiation to completion.
- Fluency in Malayalam, Kannada, Tamil to cater to specific regional clients.
- Fluency in English for all internal and external communications and documentation.
- Must have customer service skills. (Mandatory skill)
Roles and Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Manage billing processes and resolve any billing-related issues.
- Maintain customer records by updating account information.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Identify and assess customers needs to achieve satisfaction.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers and ensure excellent customer service.
