Job Title: Customer Service Representative (International Voice Process)
Location: Bangalore
Job Type: Full-Time
Shift: Rotational Shifts (Night Shifts)
Job Summary: We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities:
- Handle inbound calls from international customers and provide accurate and timely resolutions.
- Address customer inquiries, complaints, and service requests in a professional and courteous manner.
- Assist customers with product information, billing issues, account updates, and troubleshooting.
- Maintain detailed records of customer interactions, ensuring proper documentation in the CRM system.
- Follow company policies and guidelines to ensure service quality and compliance.
- Work towards achieving customer satisfaction & first-call resolution.
- Collaborate with internal teams to escalate unresolved issues and provide feedback for service improvements.
- Stay updated with product knowledge, company policies, and process changes.
Key Requirements:
- Education: High school diploma or equivalent; Bachelor's degree preferred.
- Experience: 1-3 years of experience in a customer service or international voice process role preferred.
- Excellent Communication Skills: Strong verbal and written communication skills in English.
- Customer-Oriented: Ability to empathize with customers, actively listen, and provide effective solutions.
- Problem-Solving Skills: Quick thinking and ability to handle customer concerns efficiently.
- Tech-Savvy: Basic knowledge of CRM tools, MS Office, and troubleshooting skills.
- Flexibility: Willingness to work in rotational shifts, including nights, weekends, and holidays.
- Team Player: Strong collaboration and multi-tasking abilities
