Customer Service Representative

Job Title: Client Communication & Coordination Executive – Video Editing Studio (In-House)

Location: Gurugram Sec-92, Haryana

Company: Traahi Tapes

Type: Full-time

About Us:

Traahi Tapes is a creative video post-production studio that works with international clients on podcasts, YouTube videos, brand films, and short-form social content. We're looking for a Client Communication & Coordination Executive to help manage client conversations, collect feedback, and coordinate with our in-house editing team to ensure smooth project delivery.

What You'll Do:

• Communicate with clients through chat and email regarding project briefs, updates, and revisions.
• Understand client needs and translate them into clear instructions for the editing team.
• Track project timelines, maintain task sheets, and ensure deadlines are met.
• Summarize client feedback and share it clearly with the editors.
• Maintain a high level of professionalism and quick response in all communication.
• Support project organization and assist with internal coordination.

What We're Looking For:

• Excellent English communication skills (spoken and written).
• Fast and accurate English typing is a must.
• Strong attention to detail and good organizational skills.
• Familiarity with Google Sheets, GDrive, Microsoft Office, or similar tools.
• Basic understanding of video production or post-production (a plus).
• Comfortable working full-time from our Gurugram studio.

Salary: 20,000 – 25,000 per month (depending on experience)

Working Days: Monday to Saturday

Why Join Us:

• Work directly with international clients and creative teams.
• Learn real-world project handling and communication.
• Be part of a growing creative studio with long-term opportunities.