Job Title: Customer Support Representative (International Voice - ISP)
Role Overview
We are looking for a dynamic and solution-oriented professional to join our International Voice Support team. In this role, you will be the primary point of contact for our global customers, handling inquiries related to high-speed internet services, troubleshooting connectivity issues, and ensuring a world-class service experience.
Key Responsibilities
- Voice Support: Handle inbound/outbound calls from international customers regarding ISP services, billing, and technical troubleshooting.
- Problem Solving: Diagnose and resolve internet connectivity issues, router configurations, and service outages.
- Quality Excellence: Maintain high standards of customer satisfaction (CSAT) and adhere to quality parameters (AHT, FCR).
- Documentation: Accurately log all customer interactions and technical details in the CRM system.
Candidate Profile
- Education: Minimum Undergraduate (any stream).
- Experience: At least 1 year of experience in a Customer Service role (International Voice experience is preferred).
- Skills:
- Excellent verbal communication skills with a neutral accent.
- Basic understanding of networking concepts (IP addresses, routers, modems).
- Ability to handle high-pressure situations with empathy and patience.
- Salary: Up to 4.8 LPA (depending on experience and interview performance).
- Transport: Free 2-way cab facility provided (within hiring boundaries).
- Schedule: 24x7 Rotational Shifts (Must be comfortable working night shifts).
- Work Week: 5-day working week with Rotational Offs.
