Customer Service Representative

Teleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad

• Location: Malad, Mumbai, Maharashtra
• Job Type: Full-Time | 24/7 Rotational Shifts
• Salary: ₹28,000 In-Hand per month

Key Responsibilities:

• Handle customer queries and concerns through chat in a professional and timely manner
• Provide product/service information, troubleshoot issues, and ensure first-contact resolution
• Maintain high CSAT scores and meet defined KPIs
• Accurately log interactions and update CRM systems
• Collaborate with team leads to improve customer experience
• Adhere to process guidelines, data privacy, and compliance standards

What We Are Looking For:

• Qualification: Graduate - Mandatory
• Experience: Prior experience in Customer Service/BPO – Mandatory
• Preferred: Banking/Financial process experience – Added Advantage

Other Requirements:

• Excellent written English communication and typing speed
• Strong problem-solving and multitasking skills
• Ability to work in 24/7 rotational shifts
• 5 Days Working | 2 Rotational Week Offs
• UAN Check: Mandatory

Documents Required:

Candidates must have the following documents at the time of joining:

• Offer Letter
• Relieving Letter
• Bank Statements
• Pay slips of all the companies that you have worked in

Why Join Teleperformance

• Competitive in-hand salary
• Growth opportunities in a global BPO leader
• Dynamic work environment + learning & development
• 5-day work week with rotational week offs

Hiring Boundary:

CSMT - Thane

Churchgate - Mira Road

Interested candidates can apply now!

Gerard Fernandes: 7045650190/[Confidential Information]

ps. Requesting candidates not to call- please drop in WhatsApp messages/emails with the Subject- Non-voice, Chat process