Job Title: Customer Support Executive
Company: Teleperformance
Responsibilities
- Provide customer support via phone, email, and chat.
- Address customer questions, provide information, and offer solutions to resolve problems or complaints (e.g., troubleshooting technical issues, explaining product features, guiding customers through processes).
- Listen attentively to customer complaints, empathize with concerns, and take appropriate steps to resolve issues effectively; escalate complex problems when necessary.
- Guide customers on effective product or service usage by providing instructions, demonstrating features, or suggesting best practices.
- Maintain accurate records of customer interactions, including inquiries, resolutions, and follow-up actions.
- Collaborate with internal teams (technical support, sales, product development) to ensure prompt and efficient resolution of customer issues.
- Deliver a positive and personalized customer experience to promote loyalty.
Requirements & Competencies
- Graduate or undergraduate in any discipline.
- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and a willingness to learn.
- Ability to work in 24/7 rotational shifts, 5 days a week.
- Proficiency in MS Office; familiarity with e-learning software is an asset.
- Good internet research skills and decent typing speed.
- Commitment to organizational values, vision, and mission.
- Self-awareness, adaptability, and flexibility.
- Strong organizational and time management abilities.
Compensation
- Salary: ₹1.92 – ₹3.2 LPA (inclusive of PF & ESIC).
