JOB DESCRIPTION
Company Name: Thriwe Consulting Pvt. Ltd.
Position: Customer Support Executive
No. of Openings: 1
Experience: 2+ Years
Salary: Market Standard
Working Location: Saket, New Delhi
Role Overvie
wThriwe Consulting Pvt. Ltd. is looking for a proactive and customer-focused Customer Support Executive to manage end-to-end customer interactions and ensure a seamless service experience. The ideal candidate will be responsible for handling inbound and outbound calls, coordinating with clients and golf course partners for bookings, resolving customer queries, and maintaining high standards of service quality. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment while meeting operational targets
.
Key Responsibiliti
- esHandle inbound and outbound customer calls professionally and efficientl
- y.Assist clients with golf bookings by coordinating with customers and partner golf course
- s.Manage customer queries and complaints through to resolution, ensuring timely closur
- e.Maintain accurate records of customer interactions and follow established communication procedures and policie
- s.Meet Quality Assurance standards and achieve defined performance metric
- s.Escalate recurring issues and share key insights with relevant stakeholders to improve customer experienc
- e.Prepare and circulate daily, weekly, and monthly MIS reports, dashboards, and performance update
- s.Generate ad hoc reports based on business and team requirement
- s.Collaborate with internal teams to ensure smooth service delivery and operational excellenc
- e.Be willing to work extended hours during peak business periods when require
d.
Eligibility & Ski
- llsBachelor's degree from a recognized instituti
- on.Minimum 2 years of experience in customer support or a similar ro
- le.Strong working knowledge of MS Excel, MS PowerPoint, and other Microsoft Office applicatio
- ns.Excellent verbal and written communication skills with strong interpersonal abiliti
- es.Good analytical and problem-solving skills with a customer-first approa
- ch.Positive attitude, adaptability, and the ability to multitask effective
- ly.Strong organizational skills with attention to accuracy and deta
il.
