Requirement For Senior Customer Representative :
Experience: 0-3 years
Shift: UK Shift ( Afternoon shifts )
Joining: Immediate or within 15 days
Location: Sector 48
Salary: Up to 4 LPA
Education: Graduation (must be passed)
Schedule: 5 working days, 2 weekly offs
Transport: one ways provided
Process : Voice Process
Roles and Responsibilities:
- Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records.
- Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service.
- Maintain detailed records of customer interactions in internal systems.
- Escalate complex issues to relevant teams and follow up to ensure timely resolution.
- Adhere to service metrics such as AHT, CSAT, and FCR.
- Stay updated through regular training on process changes and client requirements.
- Collaborate with team members to ensure seamless service delivery.
- Work effectively in a UK shift environment, managing high call volumes and multitasking across systems.
