Job Description:
Role: Customer Service Intern
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Intern. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
Customer Interaction:
- Respond to customer inquiries via Phone, Email, Chat, Social Media Platforms in a timely and professional manner.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
Problem Resolution:
- Identify and effectively resolve customer issues, escalating complex cases as needed.
- Collaborate with internal departments to resolve customer concerns efficiently.
Product & Service Knowledge:
- Maintain a deep understanding of the company's products, services, and policies.
- Maintain accurate customer records for future reference and analysis.
Feedback & Improvement:
- Gather customer feedback and share insights to improve processes and enhance customer experience.
- Meet or exceed all Productivity, Quality & Time management goals set.
- Maintain a professional approach at all times
- Demonstrate an appropriate sense of urgency in resolving customer issues
Qualifications:
- Education: Graduate
- Experience: Maximum 1 year of experience in customer service or a related role preferred. Freshers can also apply.
Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in any CRM software and Microsoft Office Suite preferred.
- Ability to handle multiple tasks and prioritize effectively.
- Multilingual (English & Hindi Proficiency is a must)
