Customer Service Representative

Tech Mahindra Limited

Navi Mumbai, Mumbai

0-2 Years

1 - 2.5 LPA

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Posted 9 hours ago
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Job Description

Description

We are seeking a motivated and enthusiastic Customer Service Representative to join our team in India. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues to ensure a positive customer experience. This role is suitable for candidates with 0-2 years of experience who are looking to start or advance their career in customer service.

Responsibilities

Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner.
Provide accurate product and service information to customers.
Maintain customer records by updating account information.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Collaborate with team members and other departments to improve customer service processes.

Skills and Qualifications

Excellent verbal and written communication skills in English and Hindi.
Proficiency in using computers and customer service software.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Familiarity with CRM systems and practices is a plus.
Basic knowledge of customer service principles and practices.
Contact : Saizal HR
9503642514

Spotlight

Cafeteria

Education

Bachelor of Business Administration (B.B.A)

More Info

Job Type:

Permanent Job

Industry:

BPO, Customer Service, Outsourcing, Call Center

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice), Fresher

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 143534281

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