Customer Service Representative

Walk-in | TCS Kolkata Hiring for International Voice Customer Service

Openings: 77

Immediate Joiners Preferred

INTERVIEW DETAILS:

Interview date: 26th May ,2026, Tuesday

Interview time: 9:30 AM to 12:30 PM

Venue : TCS Gitanjali Park campus is located at Plot-II/F/3, Action Area-II, in the International Financial Hub (CBD) of New Town, Rajarhat, Kolkata, West Bengal 700156

Experience: 1-6 years

Education: Graduate, BA, B.COM other similar line of Education.

Desired Competencies (Technical/Behavioral Competency)

• Experience in Front Office Customer Service operations is mandatory
• Must have Email & Chat customer service experience
• Capability to work under pressure in a dynamic business environment
• High degree of accountability and excellent interpersonal skills
• Ability to deal with ambiguous scenarios and come out with workable solutions
• Customer focus, Drive for results and ability to take ownership
• Strong English communication skills – both spoken and written
• Flexible to work in 24*7 shift environment
• Open to work during weekends
• Ability to complete an assignment within stipulated timeline
• Should be a team player

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Good-to-Have

• Good coordination and interpersonal skills

Responsibility of / Expectations from the Role

Handling of work as assigned in Project, Working in Agile methodology, work with Customer directly, working with deadlines.

Minimum 2-3 years of experience in customer service projects in international process

Excellent English communication skills – both spoken and written

EP NUMBER MANDATORYPLEASE CARRY 2 PASSPORT SIZE PHOTOGRAPHSGOVERNMENT ID AND PHOTOCOPY.DEGREE CERTIFICATES AND EMPLOYEMENT EXEPERIENCE DOCUMENTS.

ONLINE APPLICATION FORM.

Step 1: https://www.tcs.com/careersStep2: Click to apply now and you will be redirected to a page as below

(https://www.tcsion.com/EForms/configuredHtml/1016/2000054/application.html)

• Step 3: Complete registration, Select BPO in areas of interest and complete the registration.

• Step 5: Once completed, your TCS no. will be generated which starts from EP2026XXXX.
• Step 6: You will receive the EP number on your personal e-mail ID.

* Complete application form

About TCS:A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A,

SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the India's Most Respected Companies survey

Whatever your career goals, if you are passionate about technology, we at TCS are looking for you. Join us and future forward your career today. Experience energy. Come experience TCS.