Customer Service Representative

Customer Service Representative

Project Overview

We are seeking experienced Customer Service Professionals to support the creation of a custom conversational dataset for training advanced speech-to-speech AI agents.

The project focuses on creating and reviewing natural, human-enacted customer service conversations that reflect realistic interactions between customers and support representatives.

Participants will help produce high-quality conversational data that represents how people naturally communicate in real-world customer service situations, including inquiries, issue resolution, troubleshooting, account-related questions, complaints, and other common support scenarios.

Requirements:

• 2+ years of professional Customer Service experience with strong fluent English

Strong experience with:

• Client and customer communication
• Issue and complaint resolution
• Customer support workflows
• Customer relationship management
• Handling different customer situations professionally

Preferred Experience:

Candidates with experience in one or more of the following areas are especially relevant:

• Call centers
• Customer support
• Customer success
• Technical support
• Help desk operations
• Client services
• Contact center operations
• CRM-based customer support
• AI training or conversational AI projects
• Speech or audio