Customer Service Representative

Customer Service Executive – Logistics & Escalation Management

Location: Andheri, Mumbai

Working Days: 6 Days

About Snapmint:

Snapmint is India's leading Buy Now, Pay Later (BNPL) and Zero-Cost EMI platform, serving over 10 million consumers across 2,200+ cities. Founded in 2017, the company is growing rapidly and is backed by experienced entrepreneurs from leading organizations such as Swiggy, OYO, Maruti Suzuki, and ZS Associates.

Eligibility Criteria:

• Good communication skills
• Basic knowledge of call handling, phone etiquette, and email writing
• Proficient in MS Office (Excel mandatory – VLOOKUP & Pivot Tables)
• Fluent in English, Hindi, and/or any additional language
• Graduation preferred; HSC pass candidates can also be considered
• Minimum 1 year of experience in Customer Service, Logistics, Supply Chain, or Ecommerce

Required Skills:

• Strong communication and customer-handling skills
• Good coordination and follow-up abilities
• Basic analytical mindset
• Working knowledge of Excel (VLOOKUP, Pivot Tables)
• Ability to manage multiple tasks and meet deadlines