Customer Service Representative

Designation:Customer Support Executive

Working hours:24/7 rotational shifts (including night shifts)

Working days:6 days working

Location:SimplyTrip Mobility Solutions Pvt. Ltd., 222, Ajmera Sikova, off Lal Bahadur Shastri Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086 ( https://maps.app.goo.gl/jNAj4PSRA8LEC7fV9)

A. About SimplyTrip

SimplyTripis a leading Premium Bus and Luxury Car RentalStartup Companyoperating in Mumbai, Pune, Delhi NCR, and Bangalore. With a vision to become a top Pan-India travel brand, SimplyTrip is dedicated to delivering unparalleled service experiences, ensuring every journey is comfortable, reliable, and memorable.

B. Role Overview

As aCustomer Service Executive, you will play a pivotal role in ensuring exceptional customer experiences throughout their journeyfrom booking to trip completion. This role extends beyond standard customer support, offering opportunities to take ownership of key processes such as booking management, query resolution, and complaint handling.

C. Mission

To execute, manage, and resolve customer issues and queries with professionalism, courtesy, and efficiency, ensuring a seamless travel experience.

D. Key Responsibilities

• Achieve and maintain aCustomer Satisfaction (CSAT) score of 93% or higher.
• Ensure smooth and hassle-free travel experiences for all customers.
• Resolve customer complaints within defined timelines to uphold high service standards.
• Provide prompt responses to customer inquiries across calls, chats, and other communication channels.

E. Why Join Us

• Be part of a dynamic, youthful startup building a Pan-India travel brand.
• Enjoy ownership of diverse responsibilities, including customer interactions, payment processes, and operational improvements.
• Benefit frommentorship opportunities, professional growth, and leadership pathways.
• Thrive in a collaborative and celebratory work culture that values and rewards contributions.
• Access fast-trackinternal promotion opportunitiesfor high performers.

F. Skills & Requirements

• Experience:At least 1 year of telephonic customer service experience.
• Education:Minimum 12th pass or equivalent (English medium preferred).
• Languages:Proficiency in English (written and verbal); additional languages are a plus.
• Soft Skills:
• Strong interpersonal and communication skills.
• High level of empathy, patience, and customer focus.
• Ability to multitask and manage time effectively.

This role offers an exciting opportunity to grow beyond traditional customer service, fostering skills in leadership, process management, and operational execution. If you're passionate about delivering exceptional service and looking for a challenging role in a fast-growing travel startup, SimplyTrip is the place for you.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund