Customer Service Representative

Customer Support Executive – Job Description

Job Title: Customer Support Executive- Non Voice(Email/Chat Process)

Mohali

Work Mode: (On site

Shift: (Day/ Night/ Rotational)

Role Overview

The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing a good service experience through emails, chat,. The role requires strong communication skills, problemsolving ability, and customercentric thinking.

Key Responsibilities

• Handle inbound and outbound customer messages/Emails to address queries and concerns.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints efficiently and professionally.

Required Skills & Qualifications

• Good verbal and written communication skills.
• Strong problemsolving and listening abilities.
• Ability to multitask and work under pressure.
• Basic computer knowledge (MS Office, email handling).
• Prior experience in customer service is an advantage.
• Ability to work in rotational shifts (if required).

Pay range and compensation package

Up to 3.40 LPA

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