Customer Service Representative

Customer Support Executive – US Voice Process

Location: India

Shift: 9:00 AM – 6:30 PM

Experience: 18 Months – 5 Years

Process: US Voice Process

Employment Type: Full-Time

Maximum Salary: Up to ₹50,000 per month + ₹5,000–₹10,000 allowance, as applicable

About the Role

We are hiring experienced Customer Support Executives / BPO Professionals for a new US Voice Process. The ideal candidate should have prior experience handling US customers over voice and be comfortable working in a customer-facing, target-driven environment.

You will be responsible for handling customer interactions, resolving queries, providing accurate information, and maintaining a high level of customer satisfaction.

Key Responsibilities

• Handle inbound/outbound customer calls for the US market.
• Understand customer requirements and provide appropriate resolutions.
• Maintain professional communication and a customer-focused approach.
• Handle customer complaints, questions, and service-related issues effectively.
• Follow defined call-handling procedures, quality standards, and process guidelines.
• Maintain accurate customer records and update relevant systems.
• Meet defined SLA, AHT, CSAT, quality and productivity targets.
• Escalate complex issues to the appropriate team when required.
• Work effectively with internal teams to resolve customer issues.
• Ensure compliance with company and client policies.

Requirements

• 18 months to 5 years of experience in a BPO/Customer Support/Call Center environment.
• Mandatory: Prior US voice process experience.
• Excellent spoken English and strong conversational skills.
• Good American/neutral English comprehension and communication ability.
• Comfortable handling US customers over the phone.
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and ability to work with CRM/ticketing systems.
• Comfortable working in a structured, target-driven environment.
• Candidates with experience in International BPO, US Customer Service, Technical Support, Sales, or Voice Process are preferred.

Compensation

Salary: Up to ₹50,000 per month, depending on experience and interview performance.

Additional Benefit: ₹5,000–₹10,000 shift/night allowance, as applicable.

Shift

9:00 AM – 6:30 PM

Candidates must be comfortable working according to the assigned process schedule.

Who Can Apply

• US Voice Process Executives
• Customer Service Representatives
• International BPO Executives
• Customer Support Executives
• Voice Process Associates
• Technical Support Executives
• International Call Center Professionals
• US Process Associates

Immediate joiners are preferred.

Apply Now

• If you have 18 months–5 years of US voice process experience and are looking for an opportunity with a growing BPO operation, we would like to hear from you.