Customer Service Representative

About the Company

PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team.

About the Role

As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Qualifications

• Minimum education: Graduate.

Required Skills

• Excellent communication skills (verbal and written) in English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Prior experience in a call center or customer support role is a plus.
• Freshers and experience both can apply.

Preferred Skills

• Prior experience in a call center or customer support role is a plus.
• Freshers and experience both can apply.

Pay range and compensation package

Salary package 2.5 LPA to 4 LPA.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Contact Person - HR Yash- 7303859191

Interview Mode - Face to Face only (No Virtual rounds)

Work Mode - On-site working

Working days - 6 days working with a roster off

Interested candidates can share their resume to [Confidential Information]

or What's app to 7303859191

We are looking for Immediate joiners.