Customer Service Representative

|| Urgent Hiring || Customer Service Associate || Bangalore ||

Location- Bangalore

Profile- Customer Service Associate

Experience Level – 6 months to 2 years in Voice/Customer Support/BPO industry

CTC Range- upto 5-6 lpa (Depends on interview)

Qualification – Graduate / Postgraduate

Language Requirement – Fluent in Spanish (Verbal & Written)

Skills Required –

• Good communication and interpersonal skills
• Strong analytical and problem-solving ability
• Ability to handle inbound/outbound calls and customer queries
• Proficiency in MS Office / Excel
• Multitasking and teamwork capabilities

Roles & Responsibilities

• Handle inbound calls and support customer queries related to car buying
• Manage outbound calls for quotations and follow-ups
• Resolve customer complaints or escalate when required
• Maintain and update customer information in the system
• Route calls/emails to appropriate departments
• Assist in daily call center operations
• Provide support for vehicle donation and general inquiries

Shift Details

• US Shift (5:00 PM – 2:00 AM / 9:00 PM – 6:00 AM IST)

CTC

• Based on previous experience (Not exceeding 5-6 LPA)

Internal updates

Interview Process

1. L1 Discussion (SME & Team) - Virtual
2. L2 Onsite Interview - Virtual

HR Discussion – Virtual / In person