Customer Service Representative

About NIIT

At NIIT, were transforming the way the world learns, for the better. That's why the worlds best run learning functions across the globe trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

NIIT operates in over 40 countries, including the UK, Ireland, France and Germany. Due to rapid expansion in Europe, the company now seeks a new dynamic Business Development Director to significantly increase sales to Fortune 500 companies across Europe.

Customer Service Representative || NIIT

Education Eligibility :-

• Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply.
• Distance P.G can apply , BE /MCA are not eligible, PGDM can apply
• Working knowledge of computers
• Shifts – Day/Night, In Night shifts Night Allowances will be provided.
• Excellent Written & Verbal communication skills.

Responsibilities

• The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region.
• Assist the customers with the Training Administration issue/E-mail
• Provide the customer with resolutions / Training scheduling options
• Gather additional information about reported issue
• Perform detailed case analysis and document the case in the system and generate ticket
• Generate daily / weekly reports for the customer on Microsoft Excel
• Perform Training Management activities on the Learning Management Systems.

Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone.

Freshers with Graduation can also apply.

Contact - 7302533421

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NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.