Customer Service Representative – Voice

About the Company: StarZen, is the Global Capability Center (GCC) where people, process and performance come together to help organizations and individuals to thrive in a rapidly evolving world. We deliver innovative technology and talent solutions that empower our partners to grow with confidence and adaptability. Guided by our values, we put customers first combining curiosity, teamwork, and accountability to deliver excellence in every interaction. We believe in the power of trust and collaboration, where diverse minds come together to solve challenges and create lasting impact. Our culture encourages learning, ownership, and continuous growth, ensuring that every achievement builds a smarter future. At our core, we are driven by purpose, inspired by people, and committed to excellence.

About the Role: We are seeking a dedicated and customer-oriented Customer Service Representative to join our contact center team in India Gurgaon and servicing MINA region. The ideal candidate will have a strong background in customer service, particularly within the telecom industry, and possess a deep understanding of the diverse customer base and cultural nuances of the Middle East.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information regarding products and services while addressing customer inquiries and concerns.
• Ensure a high level of customer satisfaction by delivering exceptional service and support.
• Utilize problem-solving skills to resolve customer issues efficiently and effectively.
• Maintain detailed records of customer interactions and transactions in the database.
• Collaborate with team members to enhance the overall customer experience and implement best practices.

Qualifications:

• Prior experience in a contact center or telecom process is preferred.
• Strong understanding of the Middle Eastern customer base and its cultural context.
• Proficiency in both spoken and written English and Hindi is required.
• Knowledge of additional languages such as Filipino, Nepali, Malayalam, or Bengali is an added advantage.
• Excellent communication skills with a focus on customer experience.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong interpersonal skills and a team player mentality.

Required Skills:

• Customer service experience
• Problem-solving skills
• Communication skills
• Team collaboration

Preferred Skills:

• Knowledge of additional languages
• Experience in telecom industry

Pay range and compensation package:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment focused on teamwork and collaboration.

Equal Opportunity Statement: If you are passionate about providing outstanding customer service and are committed to enhancing the customer experience, we encourage you to apply for this exciting opportunity.

Perks & Benefits:

• 5-Day Work Week – Enjoy a balanced schedule with your weekends to recharge
• Comprehensive Medical Insurance – Your health and well-being are our priority
• Travel Allowance – Supporting your commute and travel needs seamlessly