Customer Service Representative

Customer Service Representative Responsibilities:

• Home Depot Store enquiry support.
• HD SlabWarranty help-line.
• Special Order Sales Operations and Services.
• NFM Store enquiry support.
• Answering web based customer queries.
• Email Marketing
• Perform additional duties as required and or requested.

Desired Candidate Profile:

• Bachelors / Master Degree with a minimum of 1 - 4years of experience in INTERNATIONAL VOICE PROCESS,specialization in the Order Management is preferred.
• Should be a fast learner.
• The candidate should have relationship management skills since the job will involve liasoning withcustomers and US stakeholders.
• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
• The candidate must have excellent interpersonal and communication (verbal written) skills with all levelsof employees and management
• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional).
• This job may also require using various applications (Microsoft or others).
• Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills
• Strong attention to details and Good follow up skills.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.

Role: Non Tech Support - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Any Graduate

PG: Any Postgraduate