Customer Service Representative

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - Associate – Sales Support Team within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

Summary: As a Sales Support Associate in a semi voice process, you will be responsible for processing customer orders efficiently and accurately. This role involves a combination of phone and email support, requiring strong communication skills and attention to detail. You will work closely with various departments to ensure customer satisfaction and timely delivery of products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Home Depot Store enquiry support.

• HD Slab Warranty helpline.

• Special Order Sales Operations and Services.

• NFM Store enquiry support.

• Answering web-based customer queries.

• Email Marketing

• Perform additional duties as required and or requested.

Desired Candidate Profile

• We are seeking candidates who have B2-level or above proficiency in French speaking.

• Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS, specialization in Order Management is preferred.

• Fresh graduates are also welcome to apply.

• The candidate should have relationship management skills since the job will involve Liaoning with customers and US stakeholders.

• The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.

• The candidate must have excellent interpersonal and communication (verbal & written)skills with all levels of employees and management

• The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).

• This job may also require using various applications (Microsoft or others).

• Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills

• Strong attention to details and good follow up skills.

• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.

• Flexible night shifts is mandatory.