Job Description

Company Description Mitra by Healthysure is India's leading claim-focused insurance platform, designed to make complex insurance policies simple and stress-free. The company offers personalized guidance across health, life, home, and cyber insurance, helping individuals and families select the right coverage. Mitra provides a dedicated claim expert who supports customers from initial documentation through final claim settlement. With a focus on transparency, trust, and ease of use, Mitra aims to deliver peace of mind and a seamless insurance experience for every customer.
Role Description The Customer Service Representative role at Mitra is a full-time, on-site position based in Bengaluru. In this role, the representative will handle customer inquiries related to insurance products, policies, and claims via phone, email, and chat. The individual will provide clear and empathetic guidance, assist customers in understanding their coverage, and coordinate with internal teams to resolve issues promptly. Daily responsibilities include documenting interactions, following up on pending requests, and ensuring that customers receive timely updates on claim status. The representative will also contribute to improving customer experience by identifying recurring issues and sharing feedback with the operations and product teams.
Qualifications

Strong customer-facing skills, including Customer Service and Customer Support, with the ability to handle queries and concerns professionally.
Experience in enhancing Customer Satisfaction by resolving issues efficiently and maintaining a positive, solution-oriented approach.
Ability to manage and improve Customer Experience through clear communication, active listening, and consistent follow-up.
Background or familiarity with Customer Service Representative responsibilities in insurance, financial services, or related sectors.
Excellent verbal and written communication skills in English; additional local language proficiency is an advantage.
Comfort with using CRM tools, ticketing systems, and basic office software to log and track customer interactions.
Strong attention to detail, problem-solving abilities, and a customer-first mindset.
Bachelor's degree or equivalent experience in business, communications, or a related field preferred.