Customer-Service-Representative - (Logistics Company) Ghaziabad

Customer Service Representative – Logistics / Shipping

Job Title: Customer Service Representative (CSR)

Location: Vaishali, Ghaziabad

Work Mode: Onsite

Working Days: 6 Days Working

Experience: 1–2 Years

Job Summary

A Customer Service Representative (CSR) in Logistics / Shipping is responsible for handling customer communication, coordinating shipment activities, managing documentation, and ensuring smooth logistics operations. The role requires strong coordination skills, customer handling abilities, and knowledge of import/export processes.

Key Responsibilities

• Handle customer queries through calls, emails, and other communication channels

• Coordinate with operations teams, shipping lines, agents, and transporters

• Track import/export shipments and provide timely status updates to customers

• Manage shipping documentation such as BL, invoices, delivery orders, and related documents

• Resolve customer concerns and maintain strong client relationships

• Maintain accurate records of shipments, customer interactions, and operations

• Ensure timely follow-up on shipment schedules and operational activities

• Coordinate internally to ensure smooth logistics and delivery processes

• Support daily logistics operations and customer service activities

• Ensure compliance with company processes and operational standards

Requirements & Skills

• Bachelor's degree in any discipline

• 1–2 years of experience in Logistics, Shipping, or Freight Forwarding

• Knowledge of import/export procedures and shipping documentation

• Good English communication and customer handling skills

• Basic knowledge of MS Excel and email handling

• Strong coordination and problem-solving abilities

• Ability to work in a fast-paced logistics environment

• Good organizational and multitasking skills