Customer Service Representative

Role: Outbound caller

Designation: Assistant Manager / Deputy Manager

Experience: 2 years + in outbound calling

Work Location: Goregaon (East), Mumbai

Education: Graduate

Responsibilities

- Meet targets on Revival business, productivity and quality

- Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium

- Provide complete and correct information on the product purchased by the customer, if asked by the customer

- Ensure customer delight and consistent service experience, including successful receipt of customer premium payment

- Adherence to Information security guidelines & quality process norms

Desired profile

• Maintain a professional behavior with the customer throughout the Revival calling process
• Good communication skills
• Good convincing skills