Customer Service Representative

Company Description

Kabby is a dynamic intercity taxi service dedicated to making travel seamless, reliable, and personalized for every customer. We take pride in being more than just a transportation service, fostering connections and creating memorable travel experiences. At Kabby, our passengers are part of our extended family, and their satisfaction is at the core of everything we do. Join us to redefine intercity travel and contribute to building cherished journeys for our customers, one ride at a time.

Role Description

This is a full-time, on-site role for a Customer Service Representative, based in Panchkula. The Customer Service Representative will handle customer inquiries in a professional and timely manner, ensuring satisfaction and addressing concerns effectively. Day-to-day tasks include managing customer support channels, maintaining a positive customer experience, resolving issues, and providing seamless and attentive service to every passenger.

Qualifications

• Proficiency in Customer Service and Customer Support to handle inquiries and resolve concerns effectively
• Capable to speak in English and Hindi
• Ability to ensure Customer Satisfaction and enhance Customer Experience through attentive service
• Strong communication and interpersonal skills for building rapport with customers.
• Organizational and multitasking abilities to manage multiple customer interactions efficiently
• Experience in conflict resolution and problem-solving
• Prior experience in customer-facing roles is preferred.

We welcome freshers who want to grow .