Walk In Date- 27 Feb 2026
Walk In Time- 2:00 PM - 6:00 PM
Walk In Venue-TELUS Digital, 6th Floor, Tower-B, Building No.2, Infospace Limited IT/ITES SEZ, Sector-21, Gurugram, Haryana 122016.
Role & responsibilitie
- sRespond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility
- .Assist US-based members and providers with accurate and timely information
- .Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows
- .Accurately document customer interactions and transactions in the system
- .Ensure HIPAA compliance and protect patient privacy at all times
- .Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT)
- .Collaborate with internal teams for escalation resolution and process improvement
- .Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provide
- rContact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistanc
- eAssist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficien
t
Preferred candidate profi
- leMinimum 6 months to 3 years of experience in the International voice proces
- s.Excellent verbal and written communication skills in Englis
- h.Strong interpersonal skills with the ability to remain patient and empatheti
- c.Comfortable working night shifts and rotational off
- s.Basic computer literacy and typing skill
- s.Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations
- ).Knowledge of HIPAA regulation
- s.Graduate in any stream (preferably Life Sciences, Healthcare, or related fields
- ).Undergraduates with relevant BPO experience are eligible to app
- lyKnowledge of billing practices and procedures preferr
- edProficiency with word processing and spreadsheet software and requir
ed
Perks & Benef
- itsCTC Range- 3.2 LPA - 3.7
- LPAPaid training and continuous developm
- entCab Facility (Pick Up & Drop) or Transport Allowa
- nceMedical Insura
- nceLife Insura
nce
