Customer Service Representative

About Us:

Our brand is a trusted name in ethnic fashion, with a strong presence both offline and online. Our ecommerce platform caters to customers across India and abroad, offering a wide range of sarees, jewellery, and kidswear and other ethnic products.

Role Overview:

We are looking for a proactive and customer-focused Customer Service Representative to manage customer communication across calls, messages (WhatsApp/chat), and emails. The ideal candidate will be the voice of the brand and ensure customers have a seamless and satisfying experience while shopping online.

Key Responsibilities:

• Handle incoming calls and respond to customer queries
• Resolve issues via WhatsApp, website chat, and email
• Provide product details, order updates, and post-sales support
• Coordinate with the warehouse/dispatch team for order tracking and escalations
• Maintain detailed records of interactions using internal systems
• Communicate politely and professionally with all customers

Required Skills & Qualifications:

• Prior experience in customer service, preferably in ecommerce or fashion retail
• Good typing and email writing skills
• Comfortable using WhatsApp Business, email platforms, and basic CRM tools
• Minimum qualification: Graduate