Customer Service Representative
Customer Service Representative
Indian Silk House Agencies- Posted 2 months ago
- Over 50 applicants have applied
Job Description
About Us:
Our brand is a trusted name in ethnic fashion, with a strong presence both offline and online. Our ecommerce platform caters to customers across India and abroad, offering a wide range of sarees, jewellery, and kidswear and other ethnic products.
Role Overview:
We are looking for a proactive and customer-focused Customer Service Representative to manage customer communication across calls, messages (WhatsApp/chat), and emails. The ideal candidate will be the voice of the brand and ensure customers have a seamless and satisfying experience while shopping online.
Key Responsibilities:
- Handle incoming calls and respond to customer queries
- Resolve issues via WhatsApp, website chat, and email
- Provide product details, order updates, and post-sales support
- Coordinate with the warehouse/dispatch team for order tracking and escalations
- Maintain detailed records of interactions using internal systems
- Communicate politely and professionally with all customers
Required Skills & Qualifications:
- Prior experience in customer service, preferably in ecommerce or fashion retail
- Good typing and email writing skills
- Comfortable using WhatsApp Business, email platforms, and basic CRM tools
- Minimum qualification: Graduate
More Info
Key Skills
About Company
Skills:
CRM and customer service tools, Ms Office Applications, Chat Support, Customer Service, Email Support, Voice support
Skills:
Hubspot, Microsoft Office, Customer Service, CRM, Salesforce, zendesk
Skills:
Sales, Customer Service, Social Media Skills, Accounts Receivables, Quickbooks Online Accounting Software, E-commerce Systems, Accounts Payable, Marketing