Customer Service Representative

Company: CodeX Tech IT LLP

Location:Ahmedabad, Gujarat

Shift: Night Shift (7:30 AM To 4:30 AM)

Job Type: Full-Time

CodeX Tech IT LLP is looking for a customer-focused and solution-oriented Customer Service Representative to handle customer emails and phone calls, manage refund requests and service cancellations, and resolve customer concerns professionally.

• Handle customer emails and calls with professionalism and empathy.
• Manage refund requests, service cancellations, and customer complaints.
• Understand customer concerns and provide effective solutions.
• Use strong convincing and negotiation skills to retain customers when appropriate.
• Think outside the box to resolve challenging customer issues.
• Maintain accurate records and follow up on pending cases.
• Ensure customer satisfaction while following company policies.

• Excellent English communication skills (written and verbal).
• Strong listening, convincing, and problem-solving abilities.
• Professional attitude and patience when handling difficult customers.
• Basic computer skills and willingness to learn CRM tools.
• Comfortable working night shifts aligned with US business hours.
• Freshers and experienced candidates are welcome to apply.

Ideal Candidate: Someone who listens carefully, thinks creatively, takes ownership, and turns customer complaints into positive experiences.

Interested candidates can share their updated resumes using the details below.

[Confidential Information] / 79909 33731