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Answer inbound calls within the guidelines/goals established by the client and management
Consistently archives call quality goals in order to meet client and customer satisfaction goals
Primary Job Responsibilities
Greetings from Foundever!!
Foundever is hiring for International Technical Support Voice Process
Job Details
Age: 18 years to 35 years Minimum Qualification Intermediate (or +2 equivalent)
Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
Experience Any Under Grad or Graduate Freshers communication skills: Exceptional Spoken skills in English
Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Salary: As per Market Standards
Note: Any candidate applying for this position should be okay to work from the office
Experience: Any Under Grad/Graduate Freshers can apply
Job Profile
International Voice (Technical Support)
Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts
Desired Skills: Need Excellent Communication skills in English
Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)
Education
High school diploma or equivalent
Experience Target
Call Center experience a plus
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments
Job ID: 109144565
Skills:
Problem Solving, Customer Oriented, Query Resolution, Customer Handling, Technical Knowledge, Customer Services, Multi Tasking
Skills:
Bpo, Voice Process, Customer Services
Skills:
Customer Support, Voice Process, Bpo
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